Refund policy

Order cancellation

All orders can be cancelled up until the shipping date. If your order has been paid for and you wish to change or cancel it, please contact us within 12 hours.

Refunds

Your satisfaction is our number one priority. We want you to buy with confidence. That's why we're proud to offer a 100% satisfaction guarantee, ensuring you receive your item on time and as described.

Our top priority is to make you happy, which is why all those who purchase on vip-in-store.com enjoy the following guarantees:

• Full refund if order is not received;
• Full refund if your order does not arrive within the guaranteed timeframe (45 working days, excluding 2-5 working days for processing)
• Full or partial refund if the item does not match what was described.

A full refund is not provided in the following circumstances:

• your order does not arrive due to factors beyond your control (for example, providing an incorrect delivery address);
• Your order does not arrive due to exceptional circumstances beyond our control (e.g. failed customs clearance, delay due to a natural disaster).

Easy return

All our products are backed by a 60-day money-back guarantee. Contact us and we'll refund your purchase price.

We're proud of everything we sell. If you're not satisfied with your purchase, you can return it for an exchange or refund. No questions asked. You'll be responsible for return shipping costs.

Contact us first and we'll guide you step by step. We're always ready to offer you the best solutions.

Do not return your purchase before obtaining our authorization.